Question 1

Does credit packs expire?

Accepted Answer

No, credit packs do not expire.

Question 2

Can I send eCards for free?

Accepted Answer

Yes, users on any plan can send unlimited* pre-made eCards per month.

Question 3

Can I purchase or send physical cards?

Accepted Answer

No, we do not offer physical cards but we are working on it.

Question 4

What happens to unused AI credits on a subscription plan?

Accepted Answer

Unused monthly AI credits available with Paid Subscription plan expires at the end of the month. Top up credits do not expire as long as you have an active subscription with us.

Question 5

Can I delete my account?

Accepted Answer

Yes, users can delete their account anytime. All personal data will be permanently erased from our system within 30 days.

Question 6

Are AI-generated cards private?

Accepted Answer

No, AI-generated cards are public, even under the Paid Subscription Plan. Private generation is not currently offered.

Question 7

Can I cancel or upgrade my subscription?

Accepted Answer

Yes, subscriptions can be canceled or upgraded anytime under Billing.

Question 8

Are refunds available for AI credit packs or canceled subscriptions?

Accepted Answer

Refunds are not automatically provided for canceled subscriptions. However, users retain access to Premium features until the end of the current billing period or until the credits are used for the packs. Refunds may be granted on a case-by-case basis by submitting a support ticket.

Question 9

What happens if I cancel my Paid Subscription Plan?

Accepted Answer

You will retain access to Premium features until the end of the current billing cycle. After that, your plan will revert to the Free Plan.

Question 10

How do I manage my subscription?

Accepted Answer

Subscription management, including cancellation and upgrades, is available under Billing in your account settings.

Question 11

How is support handled?

Accepted Answer

Support queries can be created under Help and are typically answered within 72 hours.

FAQ

Frequently asked questions about the platform